Domestic and International Shipping Times

We are pleased to offer complimentary free shipping on all US orders.

To ensure the secure delivery of your order, TAG is unable to ship to post office boxes.

We are pleased to offer complimentary shipping on all full-priced international orders over $550.

UPS & DHL delays are out of our control. If your order has not arrived within 14 business days, please email us at, and we will fix this for you.

Orders placed during sale periods could take up to 10 extra business days to be dispatched.

For international orders, allow 7 to 21 business days for orders to be received UPS & DHL have end-to-end tracking.

Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.

Custom Policy

Orders for delivery outside the USA may be subject to import taxes and/or duties.
Import duties and taxes are the responsibility of the recipient and are collected at the time of delivery. If your package is subject to import customs or duties, your postal provider will notify you directly.

These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.

If the recipient refuses delivery of their order for any reason, your package will be returned to us. DHL charges a return fee for this which must be covered by the customer. If we don’t hear back from the customer, the package will be considered abandoned and disposed of by DHL; therefore, your order is not eligible for a refund.

The customer is responsible for paying for shipping costs for returning any item/s.
We are NOT responsible for lost or stolen packages.
Shipping costs are non-refundable.

Once an order has been shipped and is in transit, the order can no longer be canceled.
Orders for delivery outside the USA and EU (not including the UK) may be subject to import taxes and/or duties. Please note, TAG is not responsible for the payment of customs and duties associated with international orders over the customs-free value of your delivery location. Note: If a package is refused by a customer due to import duties, TAG reserves the right to withhold the cost of return shipping/duties from a refund. Please contact our team for further information